In these times of the COVID-19 pandemic,
most workers are working from home. There is need for you to set your customer
service team up for success if they are working remotely. This includes online
casino also known as casinos en
ligne in French.
Here are strategies to manage your remote
customer services team
Working on the same reliable cloud based
system is very important when employees are working remotely. It will ensure that your customer service representatives
have access to up to date information in order to give your customers the best
If there are any changes in your industry,
your team will be able to respond to them quickly due to the cloud based solution.
Your goals as well as business outcomes
will not change simply because you are not in the same building. The only thing
that will change is how the goals will be achieved, it should also be noted
that managing a team remotely can be challenging. In order to achieve the best
result, you should find a balance between quality assurance and productivity
tracking as well as trusting them to get the job done. Also, concentrate more
on high level customer experience metrics which includes customer loyalty,
first time resolution and average issue resolution time. Celebrate wins with your team, also uphold
transparency with your team about KPI.
If an employee feels that their work is
being recognised by their employer, they will work hard, that is according to a
research by HubSpot.
When your customer service team is working from home, it is very important to remind them of the KPIs and also find ways to recognise their work. Also make sure you get everyone together on a conference call once or twice every week. Also give them some time to rest, set normal working hours so that they can also be able to have free time to have social time. You also need some time off to play your favourite real money online casino games too. Remember to always gamble responsibly.
Mathieu Blake - Internet Entrepreneur, loves technology, sports, the Montreal Canadiens, Poker, Poker chips, current events and travel. You will often find him Writing about different topics that interest him on websites and blogs. To submit an article, contact the website directly.
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